Each of the following firms are being recognized for
exceptional performance as reported by their customers to objective,
independent interviewers. To be so recognized, a provider had to
receive a mean score of "excellent" in the category. "These
awards truly represent an achievement of quality that defines what
world-class service means and differentiates these companies in
the eyes of their customers," stated Corbett.
Johnson Controls Facility Management Services has
received a 1998 Global Outsourcing Quality Report Award for Relationship
Management and Responsiveness. Relationship Management recognizes
the provider for a professional staff that is well integrated into
the clients' operations. Responsiveness recognizes on time delivery
of services and fast effective response to inquiries and problems.
Tramwell Crow Company Infrastructure Management has
also received a 1998 Global Outsourcing Quality Report Award for
Relationship Management. Additionally, the firm is being recognized
by its customers for Personal Service. Personal Service means treating
each customer as an individual and ensuring that they receive the
services that meet their unique needs.
The Haas Corporation has received 1998 Global Outsourcing
Quality Report Awards for Responsiveness and Personal Service, as
well. Additionally, Haas has been singled out for unique honor by
its customers, with 100% of its clients expressing satisfaction
with the services they are currently receiving.